Terms of service

By creating a StoreLine account you agree to these terms. If you use StoreLine on behalf of a business, you confirm you are authorised to accept them for that business.

You must be able to enter a contract under the laws of Bangladesh to open an account.

You own the products, photos, text and customer data you add to your store. We store and serve them on your behalf so your store can operate.

You are responsible for making sure what you sell is legal and accurately described.

Every new store gets every feature unlocked for seven days, free of charge and with no card required. During those seven days usage stays at the Free plan's limits, including the number of products and orders. When the seven days end, the store moves to the Free plan automatically unless you have chosen a paid plan.

Paid plans are billed monthly or yearly. Yearly billing is 25% less than paying month by month. Plans renew automatically until cancelled; cancelling stops the next renewal.

The Free plan costs nothing and has no fixed end date. When we say you can stay on Free "with no time limit" or "as long as you like", we mean there is no trial period that runs out. It does not mean the Free plan is promised for life: it is available for as long as we choose to offer it.

We may change the Free plan's features and limits, or stop offering the Free plan, at any time. Before we stop offering it or reduce what it includes, we will tell you at least 30 days in advance by email or in your dashboard, unless a faster change is needed for security or legal reasons.

We may suspend or close a store on the Free plan at our discretion — for example when it has had no sign-in and no orders for 90 days in a row, when it is used against these terms, or when it puts the platform or other stores at risk. Unless the store breaks these terms or the law, we will give at least 30 days' notice so you can sign in, export your data or move to a paid plan.

Because the Free plan is given free of charge, it comes with no uptime commitment, no priority support, and no compensation of any kind if it is changed, suspended or ended.

Nothing is paid for the Free plan or the seven-day trial, so there is nothing to refund for them.

Every paid plan comes with a 7-day money-back guarantee, counted from the date of payment. Ask within those seven days through our support channels and we refund the full amount, no questions asked.

After seven days, payments are non-refundable. This includes unused time, moving to a smaller plan, and closing your account yourself. If we close a paid store because it broke these terms, we do not refund the payment.

If we stop offering a paid plan you have already paid for, we refund the unused part of your current period.

StoreLine keeps changing. We may add, change or remove features, plans, limits and prices at any time.

A price change for a paid plan applies from your next renewal, never to a period you have already paid for. We will tell you at least 30 days before it applies.

If we ever offer a "lifetime" plan or deal, "lifetime" means for as long as StoreLine operates that product — not the lifetime of a person or a business. It belongs to the store it was bought for and cannot be transferred or resold.

You may not use StoreLine to sell prohibited goods, run fraudulent offers, or attack, overload or reverse engineer the platform.

We may suspend a store that puts other stores, customers or payment partners at risk.

We target 99.99% uptime and monitor the platform continuously. Planned maintenance is scheduled outside peak selling hours whenever possible.

No platform can promise perfection, so uptime is a target, not a warranty.

StoreLine's software, design, brand and technology belong to us. You get permission to use StoreLine to run your store; you do not get ownership of the platform.

We work hard to keep StoreLine reliable, but we are not liable for problems caused by couriers, payment gateways or other third-party services, or for indirect losses such as lost profit.

Our total liability for any service is limited to the amount you paid us for that service. For the Free plan, that amount is zero.

You can close your account at any time and export your data before you go.

We may end the agreement if these terms are seriously or repeatedly broken, or close a Free plan store as described in "The Free plan" above.

After a store is closed we may delete its data once 30 days have passed, unless the law requires us to keep it longer.

We may update these terms from time to time. For a significant change we will tell you before it takes effect.

If you keep using StoreLine after an update takes effect, you accept the updated terms.

These terms are governed by the laws of Bangladesh. Any dispute will be settled in the courts of Dhaka.

Questions about these terms can be sent to our support channels listed on the contact page.