Suggest extra products with upsells

An upsell suggests an extra product to customers while they shop, for example a case with a phone or socks with shoes. You choose what to suggest, on which products it appears, and whether it shows on the product page, at checkout, or both.

Steps#

6 steps · ~4 min

1. 1

   Step 1

   Go to Inventory → Upsell Products and click Create Upsell.
2. 2

   Step 2

   Under Upsell Product, search by name or SKU and pick the product to suggest. To suggest one exact option, pick its variation row (for example "Switch: Blue"); customers then add it in one click.
3. 3

   Step 3

   If you picked a variation but want customers to choose the option themselves, tick Let the shopper choose the option.
4. 4

   Step 4

   Under Where to Show, choose which products trigger the upsell: Categories (sub-categories included), Specific products or Brands. A product that matches any one of them triggers it. Leave all three empty to use the upsell for every product.
5. 5

   Step 5

   Tick where it appears: Show on Product Detail / Add to Cart, Show on Checkout Page, or both. With neither ticked, the upsell shows nowhere.
6. 6

   Step 6

   Click Create.

   

The list shows each upsell with where it Shows On and its Status. Click the status to turn an upsell on or off, or use Edit and Delete.

Where customers see upsells#

• Product page: under Recommended with this item, near Add to Cart, on the product pages you chose (all product pages if you chose none).
• Checkout: under Add to your order, when the cart holds a product you chose (always, if you chose none).
• Each suggestion shows the photo, name and price, with an Add button. A variation suggestion is added straight to the cart. A product with options shows Choose and opens its option picker first.
• The first few suggestions show at once; customers click Show … more for the rest. At most 8 suggestions appear in one place.

When an upsell is hidden#

• The upsell is turned off (Inactive).
• The suggested product is inactive, sold out, or has no price.
• The suggested product is the one being viewed, or is already in the cart.
• The upsell offers a variation that was later deactivated or deleted. The list then shows Hidden: variant removed. Edit it to pick another option, or let the shopper choose.

If several upsells suggest the same item, it shows once. Upsells aimed at a specific product come first, then those for a category or brand, then those for every product.

Tips#

FAQ#

Related articles#

• Add a product (and variations)
• Create a coupon
• Organise products with categories and brands